Terms, Conditions & Privacy

Merlin Entertainments Group Operations Ltd reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Group Operations Ltd reserve the right to refuse entry without explanation.

1. Making your booking

The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a booking reference, we will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However if you have spam filtering on your email account, our email might not reach you. Your email voucher will serve as proof of payment for your attraction ticket. You will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it.

The over 25% saving that is communicated on the website is calculated against the full gate price for children. The ticket purchased is only valid for entry at date and time selected. You have to book at least 24 hours in advance to guarantee the online saving. When booking a visit online for the same day, the prices will vary.

Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment

Full payment is required at the time of booking.

3. Your contract

A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. For all payments made via this website, Merlin Entertainments Group Operations Limited will be the responsible contractual party. This contract and all matters arising out of it are governed by English law.

4. The cost of your ticket(s)

We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include VAT.

5. Changes by you

Once a booking reference has been issued it will not be possible to amend or transfer your booking.

6. Cancellation by you

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through the call centre. As soon as you cancel, your unique confirmation email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings.

7. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or

(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more

(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you

(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
  • the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
  • 'force majeure' as defined in clause 8.

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in our leaflet or website and we have not agreed to arrange them.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.

(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".

10. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must contact our Guest Services Team at the attraction you have visited on contactus@LEGOLANDDiscoveryCentre.co.uk, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities

Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.

12. Conditions of Suppliers

Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special Requests and Medical Problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. Directions

Please make sure you have directions to LEGOLAND Discovery Centre. Basic directions are available on our Plan Your Visit Page. Directions should be used in conjunction with an up to date map.

15. Parking

Please check parking arrangements. Parking is always at the vehicle owner's risk.

16. Best Price Guarantee

Book more than 14 days in advance of your visit date and we guarantee that www.legolanddiscoverycentre.com will have the lowest priced priority entrance tickets available. If you find a cheaper price within 7 days of booking, we will match it and refund the difference!

The best price guarantee is subject to availability and times of date. The ticket must be the same in all respects including date, time of entry and admission priority. Excludes offers conditional on buying other products, group bookings or discounted membership schemes. We guarantee the best prices whether you make your purchase in Euros or Sterling, however, due to currency variations we will not consider price comparisons between products purchased in different currencies.

17. LEGOLAND Discovery Centre Ticket Terms and Conditions

Priority entrance tickets give you priority over the general admission queue. There may be a wait at the entrance during busy times, but priority entrance has priority over the main queue and you will gain entry much more quickly during busy times. For priority entrance ticket holders, please join the queue at the priority entrance door and present the booking confirmation at admissions to gain entry to the attraction.

For general admission ticket holders, join the main queue and present your booking confirmation at admissions to gain entry to the attraction. (If in doubt please check first with a member of staff at the door which queue to join.). Adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre.

18. Combi-Ticket Terms and Conditions

When purchasing a Combi-Ticket, the LEGOLAND Discovery Centre element of the ticket is for a specific date and time slot. SEA LIFE Manchester is not booked for specific dates or time slots. You may visit this attraction up to 365 days after your visit to LEGOLAND Discovery Centre (inclusive of day of visit). Combi tickets cannot be purchased without a LEGOLAND Discovery Centre visit. Adults must be accompanied by children in LEGOLAND Discovery Centre Manchester.

19. ANNUAL PASS SUMMER OFFER Terms and Conditions

Subject to availability. Offer is valid from 00:01 on 11th June 2019 – 23:59 on 16th July 2019.

Value of £105 price-point value for free tickets is based on £60 peak walkup price at LEGOLAND® Windsor Resort and £35 walk up price at Madame Tussauds London.

Merlin Annual Passholders will receive two unique codes which they can redeem for two free tickets on the Merlin Annual Pass website. Free tickets are valid until 31st December 2019 and subject to attraction opening dates. Free tickets do not include entry to seasonal events or special events.

1 free ticket will only be available to book at Alton Towers Resort, Chessington World of Adventures Resort, THORPE PARK Resort, LEGOLAND® Windsor Resort and Warwick Castle. 1 free ticket will be available to book at SEA LIFE aquariums & sanctuaries around the UK, Madame Tussauds (London & Blackpool), Blackpool Tower, Shrek’s Adventure! London, Coca-Cola London Eye, The Dungeons (York, London, Edinburgh & Blackpool) and LEGOLAND® Discovery Centres (Birmingham & Manchester). If purchasing Standard Merlin Annual Passes, standard restrictions will also apply to free tickets for Resort Theme Parks and London attractions.


Pass is validated upon purchase and online orders will be delivered in 3-5 working days. Offer is only available on New & Renewal, Standard and Premium Merlin Annual Passes on both the family and individual rates. Offer is only applicable for Merlin Annual Pass products and not available on Standard or Premium Merlin Pass Monthly Membership.
Only tickets purchased on site at an attraction can be collected in person. 
For more information here: www.merlinannualpass.co.uk/membership.

Standard free tickets are only valid for entrance alongside use of a valid Standard Merlin Annual Pass. Premium free tickets are only valid for entrance alongside use of a valid Premium Merlin Annual Pass.

For full price range and further information, please visit www.merlinannualpass.co.uk/compare-passes/new-passes. Merlin Entertainments reserves the right to remove this offer at any time. It is not valid in conjunction with any other offer. Admission fee cost will be deducted when purchasing a new Merlin Annual Pass on the same day the ticket was purchased. Some events and secondary activities are not included in both the Standard and Premium Passes.

For a full list of Merlin Annual Pass Terms & Conditions, please visit www.merlinannualpass.co.uk/terms. Prices subject to change at any time.

 



 

LEGOLAND® Discovery Centre Manchester
Barton Square | The Trafford Centre | Manchester | M17 8AS

Email: contactus@LEGOLANDDiscoveryCentre.co.uk

 © Merlin Entertainments 2018

 LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, DUPLO and LEGOLAND are trademarks of the LEGO Group. ©2018 The LEGO Group.

 Images shown depict wax figures created and owned by Madame Tussauds

 © The London Eye 2018 all rights reserved.

Conceived and designed by Marks Barfield Architects.

‘Coca-Cola’, the Dynamic Ribbon Device and the design of the ‘Coca-Cola Contour Bottle’ are registered trademarks of The Coca-Cola Company.

LEGAL NOTICE

Please read these Terms and Conditions carefully before using the Site.

By using this Site you signify your consent to these Terms and Conditions. If you do not agree to the Terms, please do not use the Site. The Site is owned and operated by Merlin Entertainments Group Operations Ltd. Merlin Entertainments Group Operations Ltd maintain the Site for your personal entertainment and information. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, home personal use only, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this Site including the text, images, audio and video for public or commercial purposes, without written permission from Merlin Entertainments Group Operations Ltd.

TERMS AND CONDITIONS

  1. You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Merlin Entertainments Group Operations Ltd do not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with Merlin Entertainments Group Operations Ltd. Images are either the property of, or used with permission by, Merlin Entertainments Group Operations Ltd. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
  2. Merlin Entertainments Group Operations Ltd use reasonable efforts to include accurate and up-to-date information on the Site. However, Merlin Entertainments Group Operations Ltd make no warranties or representations as to the accuracy of the information. Merlin Entertainments Group Operations Ltd assume no liability or responsibility for any errors or omissions in the contents of this Site.
  3. Furthermore, your use of and browsing in this Site is at your risk. Neither Merlin Entertainments Group Operations Ltd nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some the jurisdictions may not allow the exclusion of implied warranties, so some of above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Merlin Entertainments Group Operations Ltd also assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

INCLUDED SOFTWARE AND LICENSES

The following Open Source Software is distributed and is provided under other licenses and/or has source available from other locations.

MIT licensed software:

Apache licensed software:

Website acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our website. This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.legolanddiscoverycentre.co.uk is a site operated by Merlin Entertainments Group Limited (we or us). We are registered in England and Wales under company number 5022287 and we have our registered office at 3 Market Close, Poole, Dorset, BH15 1NQ.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.
  • Photo/video galleries.
  • Social media feeds.
  • Customer service chat facilities.

interactive services

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

OVERVIEW of this Policy and Commitments to Privacy at Merlin

 

At Merlin ("we", "us", "our"), we regularly collect and use personal data about consumers who visit our attractions or hotels, or browse our websites. Personal data is any information that can used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements.

The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why and how we collect and use personal data. We have designed it to be as user friendly as possible, and have labelled sections to make it easy for you to find the information that is most relevant to you. 

Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights. This Policy is not intended to override the terms of any contract that you have with us (for example, Wi-Fi terms and conditions or annual pass terms) or any rights you might have available under applicable data protection laws.

We will make changes to this Policy from time to time for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will make sure that you are aware of any significant changes by sending an email message to the email address you most recently provided to us or by posting a notice on each relevant website so that you are aware of the impact to the data processing activities before you continue to engage. We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.

 

Contents

 

  1. WHO is responsible for looking after your personal data?

  2. WHAT personal data do we collect?

  3. WHEN do we collect your personal data?

  4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?

  5. Who do we SHARE your personal data with?

  6. Direct Marketing

  7. International Transfers

  8. Profiling

  9. How long do we keep your personal data?

  10. What are your rights?

  11. Contact and complaints

APPENDIX 1 - LEGAL BASIS FOR PROCESSING

APPENDIX 2 - GLOSSARY

 

1.  WHO is responsible for looking after your personal data?

 

Merlin Entertainments plc ("Merlin") is a British-based entertainment company, with a registered office at Link House, 25 West Street, Poole, Dorset, BH15 1LD, which operates over 100 attractions, and over 20 hotels and holiday villages in 25 countries. Our business is about creating unique, memorable and rewarding visitor experiences. A list of our attractions and a note of the companies that make up the Merlin group which help to achieve this is available at ("Merlin Group").

The entity in the Merlin Group which was originally responsible for collecting information about you will be the Data Controller. Other entities in the Merlin Group may also be Data Controllers where they control the use or processing of such data.  There will be a single point of contact for all Merlin Group Data Controllers who can be contacted using the details set in section 11 below.

 

2.  WHAT personal data do we collect?

 

In relation to potential customers, historic customers and current customers and attraction visitors ("consumers"), we collect the following data:

  • Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We will also ask you for information when you report a problem with our site.
  • Details of any concerns if you contact us with a query or issue.
  • When you complete a survey to tell us how your experience of our attractions or hotels was and how we can improve, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your bookings including your credit/debit card details.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Your name, address, telephone number and/or email address in order to contact you with details of your booking or in the unlikely event that we need to contact you urgently about your booking.

This includes the collection of contact details such as your name, address, date of birth, telephone number and email address, engagement details including your purchase history and attraction visit history, your marketing preferences including interests / marketing list assignments, record of permissions or marketing objections, website data, device data including IP addresses and details about your browsing history, browser type, and session frequency and cookies - please see our separate cookie policy for further details on cookies.

 

3.  WHEN do we collect your personal data?

 

Consumers

  • We will collect information from you directly when you sign up for a newsletter from an attraction website, when you purchase a ticket or pass, where you make a phone booking, where you sign up for Wi-Fi at one of our attractions, when you book to stay at one of our hotels, where you complete a survey, or where you contact us with questions or suggestions.
  • We also monitor and record telephone calls in order to record your opt-in to receive marketing content (where required, see section 6 for further details) when you call us directly.
  • Where someone has applied for a family pass, or entered into a competition on your behalf, information about you in those circumstances will be provided to us indirectly by a family member or another third person.

In emergency circumstances, we will also collect information about you indirectly from other sources where we believe this is necessary to help ensure the security of our attractions. These other sources may include public registers and social media platforms.

We will not knowingly collect any personal data about children for the purpose of marketing without making it clear that such information should only be provided with parental consent, if this is required by applicable laws - so Merlin will only use the personal data of children as far as is permitted by law where the required parental or guardian consent has been obtained.

 

4.  What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?

 

We will use your personal data to:

  • ensure that content from our site is presented in the most effective manner for you and for your computer.
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • carry out our obligations arising from any contracts entered into between you and us.
  • allow you to participate in interactive features of our service, when you choose to do so.
  • notify you about changes to our service.

We may also send you marketing materials (where we have appropriate permissions as explained in more detail below under Section 6). This process is likely to include profiling, and more information is provided at Section 8 of this Policy about this. We will also need to use your personal data for purposes associated with our legal and regulatory obligations.

We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set out in this Section 4 and in Appendix 1 where we are satisfied that:

  • our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you (e.g. to manage your booking for entry tickets to an attraction), or
  • our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we are subject to (e.g. to comply with ICO requirements), or
  • our use of your personal data is necessary to support 'Legitimate Interests' that we have as a business (for example, to improve our products, or to carry out analytics across our datasets), provided it is always carried out in a way that is proportionate, and that respects your privacy rights. Where required under separate laws, for example the Privacy and Electronic Communications Regulations, we will also ensure that you have opted in to send you marketing materials - see section 6 below for more details. Please see Appendix 1 for more details about our Legitimate Interests.

Before collecting and/or using any special categories of data we will establish an additional lawful ground to those set out above which will allow us to use that information. This additional exemption will typically be:

  • your explicit consent;
  • the establishment, exercise or defence by us or third parties of legal claims; or
  • a specific exemption provided under local laws of EU Member States and other countries implementing the GDPR.

PLEASE NOTE: If we have previously told you that we were relying on consent as the basis of our processing activities, going forward we will not be relying on that legal basis unless we have said that are in this Policy.

PLEASE NOTE. If you provide your explicit consent to allow us to process your special categories of data, you can withdraw your consent to such processing at any time. However, you should be aware that if you choose to withdraw your consent we will tell you more about the possible consequences, including if this means that certain services (in particular where you have applied for a carer pass) can no longer be provided).

 

5.  Who do we SHARE your personal data with?

 

As flagged above, we share data with other Merlin Group companies.

We also share the data with third parties, to help manage our business and deliver services. These third parties may from time to time need to have access to your personal data, and include:

  • service providers, who help manage our IT and back office systems, and assist with our Customer Relationship Management activities, in particular Experian, Accesso, Facebook, Salescycle, Strange Marketing, MailChimp, Print Design Team, Ashleigh Print & Design, Pear Communications, Sprint Marketing, Brazen PR, Impact Marketing, Take One Media, Avius, Adare International and Mediacom.
  • our regulators, which include the ICO, as well as other regulators and law enforcement agencies in the E.U. and around the world,
  • solicitors and other professional services firms (including our auditors).

Also, if we were to sell part of our businesses we would need to transfer your personal data to the purchaser.

 

6.  Direct Marketing

 

We may use your personal data to send you direct marketing communications about our attractions, hotels, experiences or our related services.  This will be in the form of email, post, SMS or targeted online advertisements.

Where we require explicit opt-in consent for direct marketing in accordance with the Privacy and Electronic Communications Regulations we will ask for your consent. Otherwise, for non-electronic marketing or where we can rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations, we will be relying on our Legitimate Interests for the purposes of GDPR as further detailed in section 4 and Appendix 1.

You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out links in electronic communications (such as emails), or by contacting us using the details in Section 11. 

We also use your personal data for customising or personalising advertisements, offers and content made available to you based on your visits to and/or usage of our attraction websites or other mobile applications, platforms or services, and analysing the performance of those advertisements, offers and content, as well as your interaction with them. We may also recommend content to you based on information we have collected about you and your viewing habits. This constitutes 'profiling', and more information is provided at Section 8 of this Policy about this.

 

7.  International Transfers

 

Some entities in the Merlin Group, with whom we share your data, and our service providers who have access to your personal data, are located outside the European Union. We may also share your personal data overseas, for example if we receive a legal or regulatory request from a foreign law enforcement body. We will always take steps to ensure that any international transfer of information is carefully managed to protect your rights and interests, in particular we will either:

  • only transfer your personal data to countries which are recognised as providing an adequate level of legal protection in accordance with Article 45 of the GDPR; or
  • ensure that transfers outside the European Union are subject to an appropriate legal safeguard - for example, the EU Model Clauses pursuant to Article 46(2) of the GDPR and/or the EU - U.S. Privacy Shield for the protection of personal data transferred to the US (for further details, please see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en).

You have the right to ask us for more information about the safeguards we have put in place as mentioned above. Contact us as set out in Section 11 if you would like further information or to request a copy where the safeguard is documented (which may be redacted to ensure confidentiality).

 

8.  Profiling

 

'Automated Decision Making' refers to a decision which is taken through the automated processing of your personal data alone - this means processing using, for example, software code or an algorithm, which does not involve any human intervention. We do not carry out any automated decision making, however we do carry out profiling using automated processing to tailor marketing materials for a specific customer.

Where we have permissions to send a consumer marketing updates, we may use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in.  In certain circumstances it will be possible to infer certain information about you from the result of profiling, which could include special categories of personal data, but we will not do this unless we have obtained your explicit consent to do so.

 

9.  How long do we keep your personal data?

 

We will retain your personal data for as long as is reasonably necessary for the purposes listed in Section 4 of this Policy. In particular, where there has been no interaction from a consumer (e.g. a purchase, email open, newsletter sign up), a record will be archived after 1 year and deleted after 3 years.

Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings.

We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal requirement to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymised and the Personal Data is no longer used by the business.

10.  What are your rights?
 

You have a number of rights in relation to your personal data. In summary, you have the right to request: access to your data; rectification of any mistakes in our files; erasure of records where no longer required; restriction on the processing of your data; objection to the processing of your data; data portability; and various information in relation to any automated decision making and profiling or the basis for international transfers.  You also have the right to complain to your supervisory authority (further details of which are set out in Section 11 below).   These are defined in more detail as follows:

Right
what this means

Access

You can ask us to:

  • confirm whether we are processing your personal data;
  • give you a copy of that data;
  • provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out automated decision making or profiling, to the extent that information has not already been provided to you in this Policy.

Rectification

You can ask us to rectify inaccurate personal data. We may seek to verify the accuracy of the data before rectifying it.

Erasure / Right to be Forgotten

You can ask us to erase your personal data, but only where:

  • it is no longer needed for the purposes for which it was collected; or
  • you have withdrawn your consent (where the data processing was based on consent); or
  • it follows a successful right to object (see 'Objection' below); or
  • it has been processed unlawfully; or
  • it is necessary to comply with a legal obligation which Merlin is subject to.

We are not required to comply with your request to erase your personal data if the processing of your personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims, in relation to the freedom of expression or for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes. In the context of marketing, please note that we will maintain a suppression list if you have opted out from receiving marketing content to ensure that you do not receive any further communications.

Restriction

You can ask us to restrict (i.e. keep but not use) your personal data, but only where:

  • its accuracy is contested (see 'Rectification' below), to allow us to verify its accuracy; or
  • the processing is unlawful, but you do not want it erased; or
  • it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
  • you have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal data following a request for restriction, where:

  • we have your consent; or
  • to establish, exercise or defend legal claims; or
  • to protect the rights of another natural or legal person.

Portability

You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it 'ported' directly to another Data Controller, but in each case only where: the processing is based on your consent or the performance of a contract with you; and the processing is carried out by automated means.

Objection

You can object to any processing of your personal data which has our 'Legitimate Interests' as its legal basis (see Appendix 2 for further details), if you believe your fundamental rights and freedoms outweigh our Legitimate Interests. Once you have objected, we have an opportunity to demonstrate that we have compelling Legitimate Interests which override your rights, however this does not apply as far as the objections refers to the use of personal data for direct marketing purposes.

To exercise your rights you can contact us as set out in Section 11. Please note the following if you do wish to exercise these rights:

  • Identity. We take the confidentiality of all records containing personal data seriously, and reserve the right to ask you for proof of your identity if you make a request.
  • Fees.  We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances.
  • Timescales.  We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.
  • Exemptions.  Local laws, including in the UK, provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.
11.  Contact and complaints
 

The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is our Data Protection Officer. The Data Protection Officer can be contacted in the following way:

Data.Protection@merlinentertainments.biz

If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time. 

 

APPENDIX 1 - LEGAL BASIS FOR PROCESSING

 

Activity
Type of information collected
The basis on which we use the information
Consumer
  • Set up a record on our CRM system
  • Contact Details and Engagement Details
  • Performance of a contract
  • Legitimate interests (to ensure we have an accurate record of all consumers that we interact with)
  • Provide client care and support
  • Contact Details, Engagement Details and Device Data
  • Performance of a contract
  • Marketing
  • Contact Details, Marketing Preferences
  • Legitimate interests (to provide information about Merlin which may be of interest, to create audience segments for the purpose of carrying out targeted marketing, to enrich data which we use to provide marketing content to you in a better, more personalised way)
  • Opt-In (where required under the Privacy and Electronic Communications Regulations)
  • Comply with legal and regulatory obligations
  • Contact Details and Engagement Details
  • Legal obligation

APPENDIX 2 - GLOSSARY

 

Consumer: means an individual who will, who has, or who is purchasing tickets for an Attraction or using Merlin's websites, goods or services, or participating in a prize draw/competition or Merlin experience.

Data Controller: means a natural or legal person which determines the means and purposes of processing of personal data.

Data Subject: means an individual whom the personal data is about.  

EEA: means the European Economic Area.

GDPR: means the General Data Protection Regulation, which comes into force on 25 May 2018 and replaces the previous Data Protection Directive 95/46/EC.

ICO: the Information Commissioner's Office regulates the processing of personal data by all organisations within the UK.

Legitimate Interests: this is a ground which can be used by organisations as a lawful basis of processing, for example where personal data is used in ways that could reasonably be expected, or there is a compelling reason for the processing.

Member States: means those countries which are part of the European Union.

Privacy Shield: means a framework which has been adopted to protect the rights of those individuals whose data has been transferred to the US.

Profiling: means to analyse your personal data in order to evaluate your behaviour or to predict things about you which are relevant in an entertainment context, such as how likely you are to attend a certain event that we host.

Special Categories of Data: means any personal data relating to your health, genetic or biometric data, criminal convictions, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership. 

Service Providers: these are a range of third parties to whom we outsource certain functions of our business. For example, we have service providers who provide / support 'cloud based' IT applications or systems, which means that your personal data will be hosted on their servers, but under our control and direction. We require all our service providers to respect the confidentiality and security of personal data.

Terms & CONDITIONS SOCIAL MEDIA COMPETITIONS

All LEGOLAND® Discovery Centre Manchester competitions on the LEGOLAND Discovery Centre Manchester official Facebook account requires that you are deemed to have accepted these Terms and Conditions of use. The winner must be in accordance with the regulations of LEGOLAND Discovery Centre Manchester, a copy of which is displayed at the attraction or can be obtained online at https://manchester.legolanddiscoverycentre.co.uk/terms-conditions-privacy-policy/#competition-terms-tab. Please ensure that you agree to be bound by the regulations before redeeming your prize.

  1. The competition is open to all UK residents aged 18 years or over except: a) Any employees of the Merlin Entertainments Group Operations Ltd or members of their immediate families; b) Any employees or representatives of any agencies, suppliers or third parties associated with any attractions in the Merlin Entertainments Group Operations Ltd; or c) If you are not over 18 and win please ensure your parent or guardian get in touch with us to claim the prize.
  2. The prize for the competition is subject to availability and depends on the type of competition. More details about the prize will be communicated with every competition separately.
  3. The winner will be announced by LEGOLAND Discovery Centre Manchester no later than 1 week after the competition is officially finished.
  4. Reasonable efforts by LEGOLAND Discovery Centre Manchester will be made to contact the winner. If the winner cannot be contacted, or is unable to comply with these terms and conditions, LEGOLAND Discovery Centre reserves the right to offer the prize to the next eligible entrant drawn at random. We will ask for an address to send the LEGO® surprise to. If an Annual Pass will be part of the prize the pass is issued upon entry to the LEGOLAND® Discovery Centre Manchester and will be valid for 12 months from date of issue.
  5. All entrants and the winners must be 18 or older or have signed authorisation form from a parent or guardian who must be in attendance for the trip to the attraction. Proof of identity and age may be required.
  6. Adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND® Discovery Centre Manchester. Children under the age of 3 are entitled to visit the attraction for free. Children (17 and under) must be accompanied by adults.
  7. The prize is only valid at LEGOLAND® Discovery Centre Manchester and is not valid at LEGOLAND® Windsor Resort.
  8. The prize can only be used as stipulated, is not transferable to another individual and cannot be exchanged for cash or used in any other way. The sale of the prize for profit is prohibited. The prize cannot be used in conjunction with any other offer or ticket. If the winner elects to partake in any or all portions of his/her prize with fewer than the guests stated as the prize( if winning an Annual Pass), the prize will be awarded to the winner and any participating guest, and any remainder of the prize will be forfeited and shall not be subject to further or alternative compensation. This prize cannot be taken in conjunction with any other promotion.
  9. The prize is valid for 3 months from date of notification, and must be redeemed within that period.
  10. Any purported or attempted transfer or sale of or other misuse of the prize will render it automatically void.
  11. The winners and their companions are responsible for any expenses and arrangements not specifically included in the prize, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all alcoholic drinks, meals or refreshments, or taxes or expenses which may be incurred by the winners in claiming the prize.
  12. In the event of a prize being unavailable, LEGOLAND® Discovery Centre Manchester reserves the right to offer an alternative prize of equal or greater value.
  13. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. The attraction reserves the right to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity.
  14. LEGOLAND Discovery Centre Manchester will not use the winner’s details for marketing purposes unless they have opted in to receive such information.
  15. LEGOLAND Discovery Centre may contact the competition winner post-visit for feedback purposes.
  16. LEGOLAND Discovery Centre Manchester cannot accept any responsibility for any damage, loss, injury or disappointment suffered by the winner or as a result of accepting the prize.
  17. The winner agrees to the use of their name, photograph and disclosure of county of residence and they will co-operate with any other reasonable request by LEGOLAND Discovery Centre Manchester relating to any post-winning publicity including all social channels.
  18. LEGOLAND Discovery Centre Manchester’s decision is final. No correspondence will be entered into.
  19. Competition winners will be contacted via Facebook and will have 10 working days to respond to this message before the prize is retracted and passed to an alternative winner. 
  20. Merlin reserves the right to alter theses terms and conditions at any time and for any reason.

 

Chill Factore family pass giveaway

Standard LEGOLAND® Discovery Centre Manchester social media competition terms and conditions apply. See above for more details. 

Chill Factore Terms and Conditions

All Chill Factore competitions requires that you are deemed to have accepted these Terms and Conditions of use. The winner must be in accordance with the regulations of Chill Factore, a copy of which is displayed at the attraction or can be obtained online at https://www.chillfactore.com/terms-conditions/. Please ensure that you agree to be bound by the regulations before redeeming your prize.

  1. The promotion is open to GB residents only aged 18 years and over, excluding employees and their immediate families of Chill Factore, its agents and anyone professionally connected with the promotion. No third party entries.
  2. The competition will run from Tuesday 22nd May to Friday 24th May on Chill Factore’s Facebook Page.
  3. To enter you must tag the person you will bring with you in the comments on the Facebook post. A winner will then be chosen at random.
  4. The winner will receive a visit Chill Factore’s Snow Park or a Fun Taster lesson for 2 adults. Redeemable before 30th June 2019.
  5. Chill Factore will also attempt to make contact with the winning entrant by responding to their message and directly via Facebook Messenger.
  6. The winning guests must arrive 30 minutes prior to their session to collect and change into their complimentary clothing and boots will be provided by not gloves.
  7. Chill Factore cannot accept liability for late arrivals and reserves the right to amend the prize package without prior notice.
  8. Winners names may be published on the www.chillfactore.com website.
  9. The prize is non-transferable.
  10. 4. Participants must be aged 18 or over.
  11. 5. Prize must be taken as stated and is non-transferable.
  12. In the event of any prize winner being uncontactable, or failing to respond to the winning message notification within 14 days, the promoter reserves the right to award the prize to an alternate winner selected at the same time as the original.
  13. Promoter reserves the right to vary, alter or terminate this promotion due to unforeseen circumstances beyond its reasonable control.
  14. Neither the Promoter nor the promotional parties assume any responsibility or liability for any incorrect or inaccurate entry, or for any faulty or failed electronic data transmissions.
  15. The decision of the promoter is final and binding and no correspondence shall be entered into.
  16. The promoter accepts no responsibility for prize winners unable to take up their prize in whole or in part and there are no alternatives in cash or kind.
  17. 15. All data will be held in accordance with the Data Protection legislation and we will not use your details, or pass them to a third party, without your consent, except for the purposes of this promotion.
  18. By entering this promotion all entrants agree unequivocally to be bound by these terms and conditions.
  19. English law shall govern these terms and conditions. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
  20. The Promoter's decision regarding promotional matters will be final and no correspondence will be entered into. Promoter: Chill Factore, 7 Trafford Way, Stretford, Manchester M41 7JA
  21. Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry, unless specified otherwise.
  22. If selected as a winner of a prize draw or competition, the winner must provide a UK, Isle of Man or Channel Islands address for delivery of the prize. The Promoter will not deliver to any address outside the UK, Isle of Man or Channel Islands.
  23. Employees and members of their immediate families (including any live-in partner) of the Promoter, Chill Factore and/or those associated with the operation or promotion of the competition or prize draw, including without limitation the provider of the prize or the producer of the programme, are ineligible to enter. Any such entries are invalid.
  24. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
  25. The opening date and closing date and time for entries are as indicated in the interaction information. Any entries received before the competition or prize draw opens or after the closing date and time will not be counted.
  26. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
  27. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.
  28. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the Promoter shall be final.
  29. The prize is as specified in the interaction information. Unless otherwise stated in the interaction information, each entrant is limited to winning one prize per competition or prize draw.
  30. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility.
  31. The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the interaction terms and conditions or an entrant's breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.

Privacy

  1. Information and data ("personal data") which is provided by you when you enter a competition or prize draw, or participate in a vote or poll, will be held by the Promoter and Chill Factore and may be used by Chill Factore Ltd. You agree that this includes without limitation that we may contact you if there is an issue with the interactive service.
  2. By taking part in the competition you agree to participate in publicity at the Promoter’s request if you are the winner of a competition or prize draw. You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner's name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.

THE GREAT LEGO® MOVIE™ GIVEAWAY TERMS & CONDITIONS

  1. THE GREAT LEGO® MOVIE™ GIVEAWAY runs from Saturday 4th May until Monday 6th
  2. The giveaway is open to all UK residents aged 18 years who purchase or are in possession of a valid admission ticket to LEGOLAND Discovery Centre Manchester on the stated competition dates. This includes admission using 2019 Pass, Annual Pass and Merlin Annual Pass. Guests will receive an entry slip upon arrival to the attraction. One entry slip per party. These must be submitted to the Master Model Builder workshop before 6pm on the valid competition dates. This is the only way entries cannot be submitted, no entries can be submitted online or by post.
  3. The Giveaway includes merchandise from The LEGO Movie 2 Days event including keyrings, posters and stationary which will be given out throughout the course of the three days to guests within the attraction.
  4. The Giveaway includes “big ticket” items, which includes but is not limited to, a unique build from MINILAND, build sets from The LEGO Movie 2, pre-built sets from The LEGO Movie 2 which were featured in MINILAND, characters posters, cut out standees and LEGO Movie 2 Movie Maker kits.
  5. Overall prize value is estimated to be in excess of £2000 at RRP. Big Ticket item winners will be drawn from the entry slips received during this date in a Facebook Live on the LEGOLAND Discovery Centre Manchester page at 12:30pm on Tuesday 7th
  6. LEGOLAND Discovery Centre will only keep entry slips which have been ticked by the participants to indicate their authorisation to hold their data for the purposes of the competition. Any entries received which do not tick the permission box will be destroyed. LEGOLAND Discovery Centre Manchester will not use the winner’s details for marketing purposes.
  7. Winners announced via Facebook will be contacted by telephone and/or email. Once all winners have been announced and contacted, all entry slips will be destroyed.
  8. Reasonable efforts by LEGOLAND Discovery Centre Manchester will be made to contact the winner. If the winner cannot be contacted, or is unable to comply with these terms and conditions, LEGOLAND Discovery Centre reserves the right to withdraw the offer of the prize.
  9. Unsuccessful participants will not be contacted due to the volume of entries received.
  10. Adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND® Discovery Centre Manchester. Children under the age of 3 are entitled to visit the attraction for free. Children (17 and under) must be accompanied by adults.
  11. Prizes are as stated, are non-transferable, not for resale and no cash or other alternative will be offered. Not valid in conjunction with any other offer. Prize cannot be collected by another individual unless given express permission by the winner. The sale of the prize for profit is prohibited. This prize cannot be taken in conjunction with any other promotion.
  12. The prize will be held for 1 month from date of notification, and must be redeemed within that period. Failure to collect the prize will result in the offer of the prize being withdrawn.
  13. LEGOLAND Discovery Centre Manchester’s decision is final. No correspondence will be entered into. LEOGLAND Discovery Centre and Merlin Entertainments reserve the right to alter theses terms and conditions at any time and for any reason.
  14. Entry to the attraction is subject to the standard terms and conditions.

Please read the Terms and Conditions on your voucher as they may vary from those below. 

LEGOLAND Discovery Centre 2 For 1

The voucher entitles the holder to one free admission provided that each voucher holder is accompanied by a separate full paying adult. The voucher is valid until 31st December 2017 (not valid on the 25th December 2017). Please note our adult policy: All adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre Manchester.
To redeem the offer, the customer has to bring the physical voucher to LEGOLAND Discovery Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://manchester.legolanddiscoverycentre.co.uk/tickets/promotional-voucher-redemption/?open_promo_box and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at LEGOLAND Discovery Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments Group Operations Ltd reserves the right to alter theses terms and conditions at any time and for any reason.  

LEGOLAND Discovery Centre Kids go Free

A ‘Kids Go Free’ voucher received from an official promotional voucher can be used at LEGOLAND Discovery Centre in Manchester. The voucher entitles a maximum of 2 children aged 17 or under to enter the LEGOLAND Discovery Centre Manchester free of charge when accompanied by 2 paying adults (1 paying adult can admit 1 free child). Please note our adult policy: All adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre Manchester.
To redeem the offer, the customer has to bring the physical voucher to LEGOLAND Discovery Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://manchester.legolanddiscoverycentre.co.uk/tickets/promotional-voucher-redemption/?open_promo_box 
and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at LEGOLAND Discovery Centre Manchester until expiry date printed on your voucher (not valid on 25th December) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments Group Operations Ltd reserves the right to alter theses terms and conditions at any time and for any reason.

LEGOLAND Discovery Centre 50% off

The voucher entitles the holder to a 50% discount off the standard admission day ticket when the holder purchases at least one Adult and one Child’s ticket at full price for LEGOLAND Discovery Centre Manchester. Please note our adult policy: All adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre Manchester.
To redeem the offer, the customer has to bring the physical voucher to LEGOLAND Discovery Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://manchester.legolanddiscoverycentre.co.uk/tickets/promotional-voucher-redemption/?open_promo_box
and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at LEGOLAND Discovery Centre Manchester until 31/12/2017 (not valid on 25/12/2017) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments Group Operations Ltd reserves the right to alter theses terms and conditions at any time and for any reason.

£5 off for up to 5 people

The voucher entitles the holder to a £5 off the standard admission day ticket for up to and not exceeding 5 people for LEGOLAND Discovery Centre Manchester. Please note our adult policy: All adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre Manchester.
To redeem the offer, the customer has to bring the physical voucher to LEGOLAND Discovery Centre Manchester on the day of visit to receive the discount on the walk-up price. Alternatively, they can also redeem the offer online by visiting the website on https://manchester.legolanddiscoverycentre.co.uk/tickets/promotional-voucher-redemption/?open_promo_box
and entering the unique online code that is printed on the voucher. If booking the ticket online, the customers must bring their printed online ticket as well as the voucher that they received from the promotional partner on the day of their visit and hand it to the admissions staff to be guaranteed entry. We will decline to accept the voucher if all relevant items are not present.
The voucher is not valid for use in conjunction with any other offer, concession or discount and cannot be redeemed against special VIP experiences, a combi visit or any types of Annual Passes.
The voucher has no cash value and sale is not permitted. Any attempts to sell this voucher will render it void. The voucher is only valid at LEGOLAND Discovery Centre Manchester until 31/12/2018 (not valid on 25/12/2018) and it must be presented and surrendered at time of ticket purchase. Merlin Entertainments Group Operations Ltd reserves the right to alter these terms and conditions at any time and for any reason.

Complimentary Family Ticket 2019

This voucher entitles 2 adults and 2 children free entry to ONE attraction. Voucher is not valid for use in conjunction with any other offer, concession or discount. This voucher has no cash value and sale is not permitted. Any attempt to sell this voucher will render it void. Voucher is valid until 30/12/2019. Exclusion dates include 25/12/2019 and 31/12/2019. This voucher must be presented and surrendered at the admissions desk at the time of entry. This voucher remains the property of Merlin Entertainments. who reserve the right to take possession of this voucher at any time. Please note our adult policy, all adults MUST be accompanied by a child (aged 17 or under) to visit LEGOLAND Discovery Centre Manchester.  

Mcdonald's 2 for 1 voucher 2019

This Voucher entitles the holder to one FREE ENTRY with one full paying adult at Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park Resort, LEGOLAND® Windsor Resort, SEA LIFE Aquariums & Sanctuaries in the UK (Birmingham, Great Yarmouth, Blackpool, Loch Lomond, Gweek, Brighton, Manchester, Scarborough, Weymouth and Hunstanton), ‘The Dungeons’ (London, Edinburgh, York & Blackpool Tower), Madame Tussauds London & Blackpool, The Blackpool Tower, The Blackpool Tower Circus, Warwick Castle and Shrek’s Adventure!London, SEA LIFE London, The Coca-Cola London Eye, LEGOLAND® Discovery Centre Birmingham & Manchester. Please note: pre-booking this offer is compulsory when visiting SEA LIFE London, The Coca-Cola London Eye, LEGOLAND® Discovery Centre Birmingham & Manchester. 

  1. If the holder of the Voucher buys a fully priced Adult entrance ticket at the Attraction entrance to: Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park Resort, LEGOLAND® Windsor Resort, SEA LIFE Aquariums & Sanctuaries in the UK (Birmingham, Great Yarmouth, Blackpool, Loch Lomond, Gweek, Brighton, Manchester, Scarborough, Weymouth and Hunstanton), ‘The Dungeons’ (London, Edinburgh, York & Blackpool Tower), Madame Tussauds London & Blackpool, The Blackpool Tower, The Blackpool Tower Circus, Warwick Castle and Shrek’s Adventure! London then s/he may take with him/her ONE ADULT/CHILD who will enter the same Attraction on the same day free of charge. PLEASE NOTE: You cannot book online (except for SEA LIFE London, The London Dungeon, The Coca-Cola London Eye,  Shrek’s Adventure! London, LEGOLAND® Discovery Centre Birmingham & Manchester) or over the phone when using your Voucher; in order to use the Voucher you must purchase your ticket at the Attraction entrance unless indicated in point 2 of these terms and conditions. The Coca-Cola London Eye, SEA LIFE London, LEGOLAND® Discovery Centre Birmingham & Manchester can ONLY BE REDEEMED ONLINE and will NOT be accepted at the attraction admission/entrance area. The voucher is not valid for use in conjunction with any other offer, concession or online/call centre booking. 

 

  1. The Voucher has no cash value. The Voucher is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher for value. The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time. The Voucher must be presented at the Attraction entrance and surrendered. Vouchers cannot be presented on electronic devices.

  2. This offer must be redeemed by pre-booking online for
    SEA LIFE London visitsealife.com/london/mcdonalds
    The Coca-Cola London Eye www.londoneye.com/mcdonalds
    LEGOLAND® Discovery Centre Birmingham & Manchester www.legolanddiscoverycentre.co.uk/mcdonalds  

    To guarantee entry pre-book is advisable at the following attractions
    The London Dungeon www.thedungeons.com/london/mcdonalds
    Shrek’s Adventure! London www.shreksadventure.com/london/mcdonalds 

    To pre-book tickets visit the attraction links stated and enter the code ‘McDonalds2019’. Failure to present your valid Happy Meal voucher along with your tickets upon arrival will result in an additional charge for one (1) full priced standard ticket.

 

  1. Voucher is valid UNTIL;
    1. 30th March 2020 at LEGOLAND® Discovery Centre Birmingham & Manchester, SEA LIFE Aquariums & Sanctuaries in the UK (London, Birmingham, Great Yarmouth, Blackpool, Loch Lomond, Gweek, Brighton, Manchester, Scarborough, Bra (Eire), Weymouth and Hunstanton), ‘The Dungeons’ (London, Edinburgh, York & Blackpool Tower), Madame Tussauds London & Blackpool, The Blackpool Tower, The Blackpool Tower Circus, Warwick Castle, The Coca-Cola London Eye and Shrek’s Adventure! London
    2. 3rd November 2019 at Chessington World of Adventures Resort
      31st October 2019 at Thorpe Park Resort
      2nd November 2019 at The LEGOLAND® Windsor Resort

3rd November 2019 at Alton Towers Resort

 

  1. Voucher EXCLUDES the following dates:

Attraction Exclusion Dates

 

All Merlin Attractions

Every Friday, Saturday and Sunday in August including 1st September 2019 & 25th December 2019

The London Eye

25th May – 2nd June 2019

20th, 21st, 27th & 28th July 2019

19th – 27th October 2019

25th – 31st December 2019 

The LEGOLAND® Windsor Resort

30th November 2019

1st, 7th, 8th, 14th, 15th, 18th, 19th, 20th, 21st, 22nd, 23rd, 24th December 2019

The Blackpool Tower & Blackpool Tower Circus

6th October - 4th November 2019

THORPE PARK Resort

18th-31st October 2019

The Blackpool Tower Dungeon

27th October - 31st October 2019

The York and Edinburgh Dungeon

26th-31st October 2019

26th & 31st December 2019

Alton Towers Resort

2nd & 3rd November 2019, Fireworks Spectacular  Events

Madame Tussauds London

25th May – 2nd June 2019

19th – 27th October 2019

SEA LIFE London

25th May – 2nd June 2019

19th – 27th October 2019

The London Dungeon

25th May – 2nd June 2019

19th – 27th October 2019

2020 exclusion and closure dates will be available from the end of 2019

  1. The voucher also excludes any secondary ticketed events/hotel events/concerts/Xmas events at all Attractions unless already included in entry ticket, at some attractions an upgrade may be available. NB: The Blackpool Tower Eye is open subject to weather conditions. Seats for The Blackpool Tower Circus are allocated on a first come first served basis and may sell out. Opening times at all Blackpool attractions may vary during the winter season please check website in advance. The Blackpool Tower Ballroom and Jungle Jims soft play not included.

  2. CHECK OPENING DATES AND TIMES BEFORE YOUR VISIT ON THE RELEVANT ATTRACTION WEBSITE. PLEASE NOTE CERTAIN ATTRACTIONS WILL BE CLOSED ON THE FOLLOWING DATES DURING 2019 WHEN GUEST VISITATION HAS HISTORICALLY BEEN VERY LOW:

    Alton Towers Resort will be closed:

1st, 8th, 15th, 22nd May 2019

4th, 9th, 10th, 11th, 16th, 17th, 18th, 23rd, 24th, 25th, 30th September 2019

1st, 2nd, 7th, 8th, 9th, 14th, 15th, 16th October 2019

Season open 23rd March 2019, season closed 3rd November 2019 until March 2020

Dates of Operation are subject to change. Please visit the Alton Towers Resort website (www.altontowers.com) for more information

 

THORPE PARK Resort will be closed:

7th, 8th, 14th, 15th, 21st, 22nd May 2019

17th, 18th, 24th, 25th, 30th September 2019

1st, 2nd, 7th, 8th, 9th, 14th, 15th, 16th October 2019

Season open 23rd March 2019, season closed  4th November 2019 until March 2020

Dates of Operation are subject to change. Please visit the THORPE PARK Resort website (www.thorpe-park.com) for more information

 

The LEGOLAND® Windsor Resort will be closed:

1st, 8th, 15th, 22nd May 2019

11th, 18th, 25th September 2019

2nd, 9th, 15th, 16th October 2019

Season open 15th March 2019, season closed  3rd November 2019 until March 2020

Dates of Operation are subject to change. Please visit the LEGOLAND® Windsor Resort website (www.legoland.co.uk) for more information

 

Chessington World of Adventures Resort will be closed:

1st, 7th, 8th, 14th, 15th May 2019

10th, 11th, 17th, 18th, 24th, 25th September 2019

1st, 2nd, 8th, 9th, 15th, 16th October 2019

Season open 10th March 2019, season closed  4th November 2019 until March 2020

 

  1. The Voucher is not valid at Secondary Attractions including, but not limited to, the Castle Dungeon at Warwick Castle, The Alton Towers Dungeon, The Blackpool Tower Ballroom and Jungle Jims in The Blackpool Tower. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions.

  2. The Voucher is not valid for any combination tickets including, but not limited to, Merlins Magical London Ticket at London Attractions, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. Voucher does not entitle Early Ride Time.

  3. The Voucher is not valid for accommodation including but not limited to, the Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses and Tree Top Quest), Waterpark, Stargazing Pods, Spa or Golf attractions at the Alton Towers Resort, Safari Hotel, Azteca Hotel, Explorer Glamping at Chessington World of Adventures Resort, Tower Suites and Knight’s Village at Warwick Castle, THORPE SHARK Hotel at THORPE PARK Resort or the LEGOLAND Windsor Resort Hotels. Additional costs apply. Please check each attraction’s website for additional costs.

  4. The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time. The Voucher must be presented at the Attraction entrance and surrendered. Vouchers cannot be presented on electronic devices.

  5. An adult is classified as a person 12 years of age and over at the Alton Towers Resort, THORPE PARK Resort, Chessington and Warwick Castle. An adult is classified as a person 15 year of age and over at SEA LIFE centres & Sanctuaries, Madame Tussauds Blackpool, The Blackpool Tower Dungeon, The Blackpool Tower Eye and The Blackpool Tower Circus. An adult is classified as a person 16 years of age and over at The London Eye, Shrek’s Adventure! London, LEGOLAND Windsor Resort, Madame Tussauds London, SEA LIFE London Aquarium, and The London, York and Edinburgh Dungeons. An adult is classified as a person 18 years of age and over at LEGOLAND Discovery Centre Manchester and Birmingham. PLEASE NOTE: No adults can enter LEGOLAND Discovery Centre Manchester or Birmingham without an accompanying child. PLEASE NOTE: No adults can enter LEGOLAND® Discovery Centres Manchester or Birmingham without an accompanying child aged 17 years or younger.

 

  1. Entry is free for children under 1 year of age at The Blackpool Tower Circus. Entry is free for children under 3 years of age at Warwick Castle, Shrek’s Adventure! London, the Coca-Cola London Eye, LEGOLAND Discovery Centre Manchester, The Edinburgh and York Dungeons, SEA LIFE aquariums & Sanctuaries, SEA LIFE London Aquarium, Weymouth SEA LIFE Adventure Park, Madame Tussauds Blackpool, The London Dungeon and Madame Tussauds London. PLEASE NOTE: AN ADMISSION FEE IS CHARGED FOR ALL CHILDREN (AGED 3-14) AND ALL TODDLERS (AGED 1 AND 2) TO ENSURE THEY HAVE THEIR OWN SEAT WITHIN THE BLACKPOOL TOWER CIRCUS.

  2. Visitors 14 years and under must be accompanied by a person aged 18 years or over at SEA LIFE Manchester, Blackpool, Brighton, Great Yarmouth, Weymouth, Scarborough , Loch Lomond, Bray and Hunstanton, Madame Tussauds Blackpool and The Blackpool Tower Eye and Circus. Visitors 15 years and under must be accompanied by an adult over the age of 16 at Edinburgh Dungeon. Visitors 15 years and under must be accompanied by an adult 18 years and over at The York, London Blackpool Dungeon. Visitors 15 years and under must be accompanied by an adult aged 18 and over at The London Eye, Shrek’s Adventure! London, SEA LIFE London, Madame Tussauds London and SEA LIFE Birmingham. Visitors under 18 years must be accompanied by an adult aged 18 and over at Warwick Castle. No person aged 18 and over can enter the LEGOLAND® Discovery Centre Manchester or Birmingham without an accompanying child aged 17 years or younger.

  3. PLEASE NOTE: Whilst there’s no minimum age, we recommend Shrek’s Adventure! London for children aged 6-12 years old.

  4. Voucher can only be used as stipulated. Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change.  Voucher cannot be used in-conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, online tickets, Q-bot or Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group/advance bookings.

  5. Only one Voucher can be used per person and a maximum of 4 vouchers can be used per transaction.

  6. All of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including over capacity. Please note The York Dungeon does not have a ride feature available.

  7. Features and/or creatures shown on the Voucher are not necessarily available at every Attraction. Any images shown of Madame Tussauds depict wax figures created and owned by Madame Tussauds.

  8. Please note that some Attractions operate a chargeable car parking policy including, but not limited to Warwick Castle.

  9. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.

  10. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information. Please note: you cannot book online or over the phone when using your Voucher; in order to use the Voucher you must purchase your ticket at the Attraction entrance.

  11. For Attraction information please visit altontowers.com, www.THORPEPARK.com, www.chessington.com, www.LEGOLAND.co.uk, www.warwick-castle.com, www.birmingham.legolanddiscoverycentre.co.uk, www.manchester.legolanddiscoverycentre.co.uk, www.theblackpooltower.com, www.visitsealife.com, www.thedungeons.com, www.madametussauds.com/london, www.madametussauds.com/blackpool, www.londoneye.com, www.sealifeweymouth.com, www.jurassicskyline.com, www.shreksadventure.com/london/.  

  12. Entry into any participating Merlin attraction will be subject to the individual attraction’s terms and conditions of entry, which can be found on the websites listed above.

  13. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this voucher promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

  14. In the event of doubt over the Terms and Conditions, the long form format prevails over the short form Terms and Conditions stated on the voucher.

  15. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

 

LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, DUPLO and LEGOLAND are trademarks of the LEGO Group. ©2019 The LEGO Group.

DreamWorks Shrek © 2019 DreamWorks Animation L.L.C. All Rights Reserved

© The London Eye 2019 all rights reserved. Conceived and designed by Marks Barfield Architects.‘Coca-Cola’, the Dynamic Ribbon Device and the design of the ‘Coca-Cola Contour Bottle’ are registered trademarks of The Coca-Cola Company.

These images depict figures created and owned by Madame Tussauds.

Free DIGI-PASS WHEN YOU PURCHASE OR UPGRADE TO A PREMIUM MERLIN ANNUAL PASS - TERMS & CONDITIONS

 

Offer is valid from 00:01 on Tuesday 23rd July 2019 – 23:59 on Tuesday 3rd September 2019.

 

Premium Merlin Annual Pass is validated upon purchase and online orders will be delivered in 3-5 working days. Offer is subject to availability. Offer is valid on the following:


-New and renewal Premium Merlin Annual Passes, purchased online or in an attraction
-Upgrade from a Local Annual Pass to a Premium Merlin Annual Pass
-Upgrades from a Standard Merlin Annual Pass to a Premium Merlin Annual Pass
-Premium Merlin Annual Passes purchased with Tesco Clubcard Points
-Premium Merlin Annual Passes purchased through corporate discount Offer is not valid on the following:
-New or renewal Standard Merlin Annual Passes.
-Standard or Premium Merlin Membership.
-Upgrades from a Local Annual Pass to a Standard Merlin Annual Pass
-Merlin Entertainments staff discount purchases
-Premium Merlin Annual Passes purchased at any other third party retail outlets.
-Not valid on redemption of Premium Merlin Annual Pass vouchers

Conditions Premium Merlin Annual Passholders can exchange their free Annual DigiPass voucher for an Annual DigiPass at Alton Towers Resort (Tower Street), Chessington World of Adventures Resort (Africa Trading), LEGOLAND® Windsor Resort (The Beginning) and Thorpe Park Resort (The Dome). The voucher must be redeemed by 25th October 2019. After this date, the voucher will be invalid.

The Annual DigiPass can be used at Alton Towers Resort, Chessington World of Adventures Resort, LEGOLAND® Windsor Resort, Thorpe Park Resort, London Eye, Madame Tussauds London, London Dungeon, Shrek’s Adventure! and SEALIFE London.

 

© Merlin Entertainments 2019 DreamWorks Shrek © 2019 DreamWorks Animation L.L.C. All Rights Reserved LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, DUPLO and LEGOLAND are trademarks of the LEGO Group. ©2019 The LEGO Group. Images shown depict wax figures created and owned by Madame Tussauds © The London Eye 2019 all rights reserved. Conceived and designed by Marks Barfield Architects. ‘Coca-Cola’, the Dynamic Ribbon Device and the design of the ‘Coca-Cola Contour Bottle’ are registered trademarks of The Coca-Cola Company. © 2001 & TM Julia Donaldson/