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FAQs

Take a look through some quick answers to our most common questions below... 

Planning a visit

Adults must be accompanied by children to enter LEGOLAND Discovery Centre. We will host exclusive adult nights for our Adult Fans of LEGO without children the first Wednesday of every month. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

All children must be accompanied by an adult and supervised at all times. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. The best way of ensuring your family's entry is by reserving your tickets online (while receiving special online discounts)! 
Once you are in, you may leave the attraction to go to Trafford Centre or grab a bite to eat. When you leave, let a member of staff know you want to return and you can get a stamp on your hand. On your return, show your stamped hand to a member of staff and they can allow you back in for entry.

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish.

We try to stock as many different variety of food items that can suit everyone, unfortunately we won't be able to cater for everyone. For those who have any sensitive allergies or intolerances, you are more than welcome to bring in your own food. Apologies for any inconvenience caused.

LEGOLAND Discovery Centre encourages guests to enjoy deliciously fresh foods and snacks, as well as Costa Coffee beverages and ice cold fizzy pop in our Coffee Shop.

Yes, we are fully accessible for visitors with disabilities and wheelchair users.

We do not provide wheelchairs or strollers at our attraction, however guests are able to rent these from the Trafford Centre shopmobility area.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Centre who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

Tickets for Carers
There is no disabled rate but if a member of your party is registered disabled you will be entitled to admit one free carer with them. Please ensure that you bring documentation with you on the day such as your blue badge, DLA Letter or note from a doctor or specialist. If you are booking in advance, you do not need to book a ticket for your carer.

Tickets

To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Centre at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.

Advanced Purchase - Best Value and Guaranteed Entry

  • Upon your arrival to the Centre, you will enter the "I Have Tickets" line at the start of your reservation.
  • Please note during peak periods such as holidays, half terms and Summer holidays there may be a small wait upon entering the reservation line.

Walk-Up Purchase

  • If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Have Tickets' line at the start of your reserved entry time. The only way to guarantee your entry is to reserve your tickets online.
  • Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets on advance online.

Once inside, stay as long as you like.

Please note, it will get extremely busy during Half Term so pre-booking online is the only way to guarantee entry.  

When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like

For the best price, book online at least 24 hours in advance of your visit. 

Book online now

Use your voucher online for quicker entry!

Click the use online now button and click on the promotional code section and input your online promotional voucher code. 

Buying an online standard ticket does not count as using a voucher. 

Alternatively, click here to find out more!

Reserved tickets are any tickets purchased on our website or at the Centre. 

Unreserved tickets are tickets purchased or received from our third party partners.  Guests that are a half hour late or more for their reservation are required to use this line as well. Unreserved tickets enter the Centre as soon as possible when there are open reservations. 

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. There are 15 minute windows between reservation times to control capacity in the attraction. This creates a better experience for all our guests! 

During peak times, you may experience a short wait in the "I Have Tickets" line as guests enter the Centre. The first experience in the Centre is a live show that takes approximately 6 minutes. Guests may need to wait in line until the next show beings during their reservation time. 

Guests that are a half hour late or more for their reservation will enter the "I Have Tickets" line, but may experience a longer than usual wait time.

We can and do change ticket dates under certain circumstances such as illness etc. Tickets themselves are non-refundable and non-transferable (to someone else) but the date can be changed. Please email contactus@legolanddiscoverycentre.co.uk to rearrange.

Yes, we have different prices for an adult and children. Children are classed as ages 17 and under. Children under the age of 3 do not need to pay for a ticket. 

Tickets can be found online here.

Tickets for Carers
There is no disabled rate but if a member of your party is registered disabled you will be entitled to admit one free carer with them. Please ensure that you bring documentation with you on the day such as your blue badge, DLA Letter or note from a doctor or specialist. If you are booking in advance, you do not need to book a ticket for your carer.