We are open!

COVID-19 UPDATE: Following the latest UK Government update, LEGOLAND Discovery Centre Manchester remains OPEN. Please read our latest update here.

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Covid-19 Information for Guests

We are now open!

UPDATE 21/10/20: Further to the latest updates from the UK Government on the response to the COVID-19 coronavirus outbreak, LEGOLAND Discovery Centre Manchester remains OPEN.

Our existing stringent COVID safety measures will remain in place as listed here.

In line with the Tier 3 Manchester restrictions, the soft play areas located within the attraction will be closed from Friday 23rd October 2020. 

If you have a pre-booked ticket and wish to change your booking, follow the steps outlined on your booking confirmation to select a new date. If you need to speak to a member of the team, please contact us via Facebook for the fastest response or click the ‘have a question’ button on our website to access a live chat.

The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions. Please review the FAQs below to find out more about how we are working to keep you safe during your visit.
Thank you for your co-operation and understanding.

Is LEGOLAND Discovery Centre open?
LEGOLAND Discovery Centre is open! We can confirm we remain OPEN with our existing stringent safety and hygiene measures in place following Manchester’s move to Tier 3.
 

I live in an area outside of Manchester’s Tier 3 area, can I still visit?
If you live in a Tier 1 or Tier 2 area, Government guidance advises that you should avoid travelling into a Tier 3 area.
If you have tickets and need to change to a new date please contact follow the steps outlined on your booking confirmation to select a new date. If you need to speak to a member of the team, please contact us via Facebook for the fastest response or click the ‘have a question’ button on our website to access a live chat.

I live in an area under Tier 3 restrictions, am I able to visit?
Government guidance advises you should avoid travelling outside of your own Tier 3 area, if you are within the designated Tier 3 Manchester area, you are still able to visit.

Will I need to pre-book my visit?
Yes, all visits will need to be booked online in advance. This includes annual pass holders and those with promotional vouchers, flexi tickets, unused bookings from during our closure and those with complimentary tickets. You can book tickets and find out more here.

Can I visit with others who are not in my household? What do I do if I have pre-booked tickets with others not in my household?
In line with government guidance, you may only visit our attractions with people from your own household or support bubble, up to a maximum of 6 people.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. 

Will you make people wear face masks/face coverings in your gift shop and retail spaces?
Guests over the age of 11* will be required to wear a face covering/mask within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August https://www.gov.uk/coronavirus. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11 and people with certain health conditions and disabled people are exempt.  

I have a condition or disability; do I have to wear a face mask?
We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at contactus@LEGOLANDDiscoveryCentre.co.uk before your visit to ensure we can provide the correct assistance on an individual basis.

I have a booking from when the attraction was closed – what can I do?
If you have booked tickets to visit LEGOLAND Discovery Centre no action is required and you do not need to contact us to arrange your future visit. Simply arrive at the attraction and present your unused ticket(s) that show the original date (between 20th March and 4th July 2020) at our admissions desk and the team will revalidate your tickets for entry on that date. Please be aware that we may experience busier periods, check our website for updates and opening times.

I had a booking but I can’t return to the attraction during 2020, what are my options?
Please contact contactus@LEGOLANDDiscoveryCentre.co.uk and the team will be happy to help as quickly as they can.

I’ve not been able to use my Merlin Annual Pass. I’ve already paid upfront for the year. Can I have a refund?
As our attractions are closed, we will be extending your Merlin Annual Passes to account for the period of time that our attractions are closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Passes will scan as normal at the ticket barriers. You are not required to have your Merlin Annual Pass cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the Merlin Annual Pass as this is a non-refundable product (see clause 6 in our terms and conditions www.merlinannualpass.co.uk/terms) Further information can be found here: www.merlinannualpass.co.uk/coronavirus

I wasn't able to use my Merlin Membership when the attractions closed. Can I cancel my Membership?
As our attractions are closed we will be ensuring our Merlin Members are not paying monthly for the period of time that our attractions were closed. We will be automatically freezing your Membership from the 1st April and payments will be suspended until our attractions re-open. Unfortunately as this is a 12-month contract we’re unable to cancel your Membership (see clause 27.2 in our terms and conditions https://www.merlinannualpass.co.uk/information/membershipterms).
Further information can be found here: www.merlinannualpass.co.uk/coronavirus

I have a LEGOLAND Discovery Centre Annual Pass which was purchased before 21st March. Will my pass be extended?

All 2020 annual passes including local Manchester LEGOLAND Discovery Centre annual passes, will receive an automatic 4-month extension from their original end date. These will therefore be valid to the end of 16 months from the purchase date.