Master Builder Academy

Accessibility

The centre has been designed with your needs in mind. We review our risk assessments and policies annually to ensure that we remain as accessible as possible to all guests, including wheelchair access. 

PLEASE NOTE: ALL adults must be accompanied by a child (aged 17 and under) to visit the attraction, with the exception of our Adult Nights. 

Find out detailed information about the accessibility of our Centre here.

The closest car park to the entrance of the attraction is Barton Square, located near Event City. There are accessible parking bays available in all intu Trafford Centre car parks. 

All parking is free. 

Assistance dogs are welcome. 

We do not provide wheelchairs or strollers at our attraction, however guests are able to rent these from the intu Trafford Centre Customer Services desk, located in the Main Dome.

We have provided a social story to help familiarise children with the attraction before their visit. This is available for download HERE.

We do not offer a different rate for disabled guests. However, if a member of your party has a disability, they will be entitled to admit one free carer with them. Please show one of the following items to a member of our Front of House Team in order to obtain your carer ticket: 

  • A certified NHS letter from your doctor or consultant (dated within the last 2 years).
  • A letter or statement from a professional body (e.g. a Nurse or a BUPA Healthcare Advisor).
  • A blue badge along with additional form of photographic ID. 
  • A DLA letter.

If you are booking in advance, you do not need to book a ticket for your carer. 

We have a Changing Places facility onsite which is available for people with multiple disabilities who are accompanied by one or more assistants and can be accessed using a Radar key. 

This is located upstairs in our attraction, near our main toilet facilities. It is signposted from the lifts and throughout the main attraction. 

The Changing Places facility uses the Radar Key system. If you do not have your own Radar Key, there is one available from our Coffee Shop.

Find out more about the accessibility of our Centre here.

We have accessible toilets near to the main stairway, towards the exit and within our Coffee Shop located inside the main area of the attraction. Please ask a member of the team if you need assistance in locating these. 

We have a selection of free ear defenders available from our admissions desk. Please ask a member of the team if you require these. 

Age, height, weight and further restrictions apply to all of our rides. Please see the individual rides for further information. 

PLEASE NOTE: Guests must be able to transfer to to the ride vehicles with or without carer assistance. All of our rides also require guests to be able to sit upright unaided in order to ride. 

This policy is designed to make reasonable adjustments to assist our guests who do not understand the concept of queuing, have a physical disability that prevents them from standing for extended periods of time, or permanently non-ambulant guests. 

PLEASE NOTE: Having a disability does not mean that you will automatically receive a Ride Access Pass.  

How do I get a Ride Access Pass?

You can request a Ride Access Pass from our admissions team by showing one of the following items:

  • A certified NHS letter from your doctor or consultant clearly stating why you are eligible for the pass or how your disability affects you in this kind of environment (dated within the last 2 years). 
  • A letter or statement from a professional body (e.g. a Nurse or BUPA Healthcare Advisor) clearly stating why you are eligible for the Pass or how your disability affects you in this kind of environment (dated within the last 2 years). 
  • A DLA, DWP or PIP letter stating that you are entitled to higher rate mobility allowance (dated within the last 2 years). PLEASE NOTE: We will only accept higher rate mobility allowance for a Ride Access Pass, no other letters will be accepted.
  • A blue badge with an additional form of photographic ID. 

How does the Ride Access Pass work?

Our Ride Access Pass is a virtual queuing system which allows our guests to enjoy our rides with a reduced queue line. 

  • Ride Access Pass users will enter the rise through the exit or accessible entrance. 
  • On arrival, the ride attendant will ask to see today's pass. 
  • Before allowing access to the ride, the ride attendant will mark the card with the time at which the pass user can enjoy their next ride - placing them in a virtual queue. We calculate queue times using a two tier system: Red Days - School holidays and weekends: 20 minutes. Green Days - Weekdays during term time: 10 minutes. 
  • The relevant time is then added on to the time you join the ride which will give you your next ride time. 

PLEASE NOTE: The Ride Access Pass system does not guarantee that there will be no need to queue especially during busy times. 

 

As part of our ongoing commitment to creating a fun environment for all, we host Autism Friendly Sessions:

Every Tuesday morning during term time: 10am - 1pm

Select Thursday afternoons during term time 4pm - 6pm, (last entry at 5pm) see dates below:

2019 Dates:

5th December

2020 Dates:

9th January

6th February

12th March

2nd April

14th May

11th June

9th July

10th September

8th October

12th November

10th December

 

Join us as we turn off the music, limit the sound effects and make our lighting as standard as possible to help our guests with Autism and other sensory conditions.

All the AWESOME elements of LEGOLAND® Discovery Centre will be running as usual, but we will just be a little bit lighter and quieter. 

If there is an event running on the day of your visit, all the EPIC extra builds and themed fun will still be available to join in with too - see our events page for more info.

For the parts of the attraction which require specific lighting and effects to operate (such as the 4D cinema and our Kingdom Quest ride), signs will be in place and team members will fully explain what will happen for families to make an informed decision before entering that particular ride or area. 

Extra provisions such as Ear Defenders, Ride Access Passes and Hidden Disability Lanyards are available upon request. A social story about LEGOLAND® Discovery Centre Manchester is available for download HERE - this will help to familiarise you with the centre before your visit. 

Please book online in advance to guarantee entry. 

If you have any feedback about the facilities we offer, we would love to hear from you.

Please fill out our contact form or email us at contactus@legolanddiscoverycentre.co.uk

Our hidden disability lanyard is designed to indicate to staff that you have a disability which may not be visible but means you may need extra assistance or support within the attraction. These look the same as our standard lanyards buy are green instead of yellow. 

If you would like more information, or would like to request a hidden disability lanyard, please speak to a member of the team. 

Please note: Our lanyards are free to use, however we do require that they all be returned to us before you leave the attraction to ensure that others can benefit from them. 

Our Accessibility Guide is a document that we hand out at our admissions desk to those who may require it.

The guide details the various facilities and services we offer to guests with additional needs. It also aims to give you a full and realistic picture of our attraction and hopefully enable you to assess your own abilities and make an informed decision about which part of the attraction you wish to, or are able to use. 

We offer a quiet route through the attraction which diverts from our 'Race Cave'. 

What is the Rave Cave? This is a space within the attraction that forms part of the exit route. This is a darkened corridor that features loud music and flashing lights. 

What is the quiet route? Our Quiet Route diverts away from the normal exit route to allow you to bypass the Rave Cave if required. 

Please note: The route will also divert you away from our Space Mission zone. It is possible to enter Space Mission and then come back on yourself to use the Quiet Route to exit the attraction.